How do I change my plan or payment method?

Note: The account owner admin must complete the following steps.

To change your plan, payment method, or anything having to do with your subscription, navigate to Tracmor's customer portal: https://tracmor.chargebeeportal.com/

Another option from within Tracmor is to click on your role (circled in red) and then clicking on Upgrade Plan

upgrade_plan.png

Note: You will need the password you created for the payment portal, which is separate from the password for Tracmor that was assigned in the welcome email. If you cannot remember that password, the recovery method is only a click away when you click on "Forgot your password?".

chargebee_customer_portal_login.png

Once logged in, follow the instructions within the Customer Portal.

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